Privacy Policy
Overview
Last updated: 2026-06-28
ModKie ("we", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use the ModKie AI API platform at modkie.com (the "Service").
Please read this Policy before using the Service. By using the Service, you acknowledge this Policy. We may update it from time to time; material changes will be notified as described in Section 13.
1. Data Controller
The data controller for the Service is the legal entity operating ModKie. For controller identity and registered address, see About Us or contact:
- Privacy contact: [email protected]
- Website: https://modkie.com
2. Information We Collect
2.1 Information You Provide
- Account data: name, email, password (stored hashed), team membership, locale, and profile settings.
- Payment data: transaction amounts, order status, and limited metadata from payment processors. We do not store full payment card numbers on our servers (see Section 5).
- Support communications: emails and tickets you send to us.
- Content you submit: prompts, uploaded media, training datasets, annotations, and Playground inputs needed to fulfill requests.
2.2 Information Collected Automatically
- Device and network: IP address, browser type, device information, time zone, and referral data.
- Usage data: pages visited, feature usage, session duration, and diagnostic logs.
- API telemetry: API key identifiers (not secret values after creation), endpoints, provider/model names, task IDs, latency, status, credits charged, and error messages.
2.3 Third-Party Sign-In
If you sign in with Google or GitHub, we receive basic profile information authorized by that provider.
3. How We Use Information
| Purpose | Legal basis (where GDPR applies) |
|---|---|
| Provide and maintain the Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract / legitimate interests |
| Service notices (billing, security, policy updates) | Legitimate interests |
| Security, fraud prevention, and abuse detection | Legitimate interests |
| Product improvement and analytics | Legitimate interests |
| Legal compliance | Legal obligation |
We may aggregate or de-identify data for statistics. Aggregated data cannot reasonably identify you.
We do not sell your personal information, including as "sale" is defined under laws such as the CCPA.
4. Cookies and Similar Technologies
| Type | Purpose | Can disable |
|---|---|---|
| Strictly necessary | Sign-in, security, core features | No |
| Functional | Language and preferences | Yes |
| Analytics | Usage measurement and product improvement | Yes |
You can control cookies through browser settings. Disabling some cookies may affect functionality.
5. Sharing and Disclosure
We share information only as needed:
- Service providers: cloud hosting, authentication, payment (Stripe, PayPal, Creem), storage, analytics, and customer support, under confidentiality obligations. Payment card data is processed by PCI-DSS compliant payment providers and is not stored on ModKie servers.
- AI and infrastructure providers: when you invoke third-party models through ModKie, necessary request data is transmitted to fulfill your task.
- Team collaborators: when you use shared workspace features.
- Legal requirements: when required by law, court order, or valid government request.
- Business transfers: merger, acquisition, or asset sale, subject to appropriate safeguards.
- With your consent: for other purposes where you have given explicit consent.
6. Data Security
We use reasonable technical and organizational measures, including TLS/HTTPS, access controls, hashed passwords, and logging. No system is completely secure.
If a security incident likely affects your rights, we will notify you and regulators within 72 hours of becoming aware, where required by law.
7. Retention
| Data type | Retention period | After expiry |
|---|---|---|
| Account data | While account is active; 90 days after deletion request or closure | Delete or anonymize |
| Transaction / billing records | As required for tax and accounting, typically up to 7 years | Archive or delete per law |
| Support tickets | 24 months | Secure deletion |
| API usage logs | 24 months for metering and abuse prevention | Delete or aggregate |
| Uploaded / generated media | Per product features and upstream provider policies | Delete per schedule |
| Training datasets | Until you delete or close the project | Delete subject to backups |
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to processing, and to withdraw consent. Contact [email protected]; we aim to respond within 30 calendar days.
You may also lodge a complaint with your local data protection authority.
9. Marketing Communications
We may send product updates or promotional emails only where permitted by law and your preferences. You may opt out via unsubscribe links or account settings. Opting out does not affect essential service messages (billing, security, legal notices).
10. International Transfers
Our servers and providers may operate in countries other than yours (for example the United States, Singapore, or the EU). Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
11. Children's Privacy
The Service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided data; we will review and delete where appropriate.
12. Third-Party Links and Services
The Service may link to or integrate third-party sites or services. This Policy applies only to information we collect directly. Review third-party policies before use.
13. Changes to This Policy
Material changes will be posted here with an updated date and, where appropriate, notified at least 15 days in advance by email or in-product notice. Continued use after the effective date constitutes acceptance.
14. Contact
- Privacy: [email protected]
- Support: [email protected]
- Website: https://modkie.com
See also our Terms of Service and Acceptable Use Policy.